Pulsehaven Support

Pulsehaven uses your iPhone camera and flashlight to estimate heart rate and heart-rate variability for general wellness awareness. Measurements and context notes stay on your device.

Contact

Email support@pulsehavenapp.com for product help, billing questions, privacy requests, or accessibility feedback. Include your iPhone model, iOS version, and a short description of what happened. Do not send medical records or other sensitive information.

Measurement help

• Clean the camera lens before measuring.
• Rest your fingertip lightly over the flashlight and the nearby camera shown by the in-app guide.
• Keep your hand still and avoid pressing hard enough to whiten the fingertip.
• If the signal remains weak, try another supported rear camera from the in-app camera selector.
• Measurements are estimates and are not a substitute for a medical device or professional advice.

Subscriptions

Pulsehaven Plus is available as monthly and annual auto-renewing subscriptions. The annual plan may include a 7-day free trial when the App Store confirms eligibility.

• Manage or cancel a subscription in your Apple Account subscription settings.
• Use Restore Purchases on the Plus screen after reinstalling or changing devices.
• Billing and refunds are handled by Apple under the App Store's terms and your statutory rights.

Your data

Pulsehaven does not require an account. Heart-rate, HRV, trend, experiment, and context data are stored locally. You can export or delete local data from the Me tab. Uninstalling the App removes its local data.

Read the Privacy Policy, Terms of Service, and Health Disclaimer.